Translation Services

The Office of Human Resources has an active account with Language Line translation services for live, recorded, and print translation needs.  Employees and departments may use the account, or may setup their own vendor/contracted services for translation needs.

Process for Utilizing Language Line Translation Services

1. Please contact HRinfo@uoregon.edu first to attain the parent account number associated with the University of Oregon Office of Human Resources.
2. UO department contacts the LanguageLine account manager to set up a new client ID under the HR parent account to utilize the master agreement.  
   • LanguageLine account contact:
   • Phone: (800) 752-6096
   • Email: CustomerCare@LanguageLine.com  
   • Translation call (800) 878-8523
   • Translation Email: Translation@LanguageLine.com
3. Departments setting up new Client IDs must provide their preferred accounting email for invoicing to prevent lapse in service (whether in-department or a shared administrative/finance services).
4. Individuals using the service will be asked to provide their employee ID number (9-digit UO 95#) and name.
5. Once the Client ID is active, the department uses the services and ensures that staff is providing adequate information to Language Line at the time of each call to aid in identifying who used the service for faster budget approval and invoice payment. Staff may opt to provide a project number or other reference number associated with the call for department tracking purposes and share this information with their accounting services team and also HRinfo@uoregon.edu, including index to charge for said service on [date].
6. You may want to request an estimate of a document translation project before moving forward, if it is a large or complex document/website.

Completing these steps will ensure that the UO department is using services under the HR contract and the department's accounting team will receive the invoices to pay. The department should also be able to set up online access to view their subaccount and download invoices online at https://my.languageline.com/

How to Access an Interpreter 

• When Receiving a call:  

1. Use your phone’s conference feature to place the Limited English Proficient (LEP) speaker on hold.
2. Dial 1-866-874-3972
3. Provide your Client ID #

4. Select the language you need

   a. Press 1 for Spanish

   b. Press 2 for all other languages and state the name of the language you need

   ** Press 0 for agent assistance if you do not know the language

5. You will be connected to an interpreter who will provide his/her ID number.
6. Brief the interpreter. 

 Summarize what you wish to accomplish and provide any special instructions.

7. Add the LEP onto the call.
8. Say “End of Call” to the interpreter when your call is completed.

• Notes:
  • When placing an outbound call to a LEP, begin at Step 2.  If you need assistance placing a call to the LEP, Please inform the interpreter or agent at the beginning of the call.
  • Interpreter identification - Interpreters identify themselves by name and ID number. Feel free to note this information for future reference if your organization requires it for their records or to comply with regulatory requirements.    
  • Working with an Interpreter – At the beginning of the call, briefly tell the interpreter the nature of the call. Speak directly to the limited English speaking speaker, not to the interpreter, and pause at the end of a complete thought. Please note, to ensure accuracy, your interpreter may sometimes ask for clarification or repetition.
  • Customer Service– To provide feedback, commend an interpreter, or report any service concerns, call 1-800-752-6096 or go to www.languageline.com, and click on the “Customer Service” tab to complete a Voice of the Customer form.

Please contact HRinfo@uoregon.edu with any questions.